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Week 1 Lab Tech Learning Module

Week 1 Lab Tech Learning Module

Week 1 runs in lanes. Each lesson is a short article followed by a five-question knowledge check worth 10 points, with unlimited attempts.

Hands-on exercises and account setup are not in this course; they are confirmed with your lead at the Day 5 handoff review. The course closes with the Week 1 Certification: 80% to pass, unlimited retakes.

Join this Course
Responsible David Helm
Last Update 10/02/2026
Completion Time 15 hours 9 minutes
Members 5
  • Start here
    1Lessons · 15 min
  • Processes
    12Lessons · 3 hr 45 min
    • Badging, tailgating, and visitors
      10 xp
    • Building and lab access gates
      10 xp
    • Lab walkthroughs in Enablon
      10 xp
    • The ADO GLS queue
      10 xp
    • SLAs by urgency and Zero Lag priority
      10 xp
    • Ticket hygiene
      10 xp
    • Handoff
      10 xp
    • Escalation
      10 xp
    • Networking requests with Infra
      10 xp
    • Partner communication
      10 xp
    • Reading a credential in Azure Key Vault
      10 xp
    • Creating a Logistics ticket
      10 xp
  • Lab Safety
    11Lessons · 2 hr 45 min
    • Lab Safety: the required trainings
      10 xp
    • Lab Safety: electrical hazards
      10 xp
    • ESD handling
      10 xp
    • PPE matrix
      10 xp
    • Lab Safety: chemicals, fire, spills and eyewash
      10 xp
    • Lab Safety: tools, ladders, housekeeping and handling
      10 xp
    • Moving servers and components
      10 xp
    • ServerLIFT SL-350X
      10 xp
    • Lab Safety: emergency response and working alone
      10 xp
    • How lab safety is governed
      10 xp
    • Recognize, stop, and escalate
      10 xp
  • Tools
    5Lessons · 1 hr 45 min
  • Hardware
    7Lessons · 2 hr 30 min
    • Rack types and components
      10 xp
    • Where the Rack Manager sits
      10 xp
    • Cooling: the heat path, air versus liquid
      10 xp
    • Rack airflow: blanking panels and recirculation
      10 xp
    • Lab thermal limits and aisles
      10 xp
    • Server general layout
      10 xp
    • DC-SCM
      10 xp
  • Firmware
    6Lessons · 2 hr 15 min
    • Which component runs which firmware
      10 xp
    • Intro to firmware
      10 xp
    • In-band versus out-of-band updates
      10 xp
    • Flashing the rack manager's own image
      10 xp
    • Firmware names, recipes and the component map
      10 xp
    • Flashing server firmware over the RM: paths, order, verify
      10 xp
  • Imaging
    7Lessons · 1 hr 54 min
    • Choosing an imaging method, and the pre-flight
      10 xp
    • MECM: how the plan of record works
      10 xp
    • Foreman: network boot by request
      10 xp
    • USB boot media with Rufus, and the manual install
      10 xp
    • UnattendWizard and LabMOS over serial
      10 xp
    • Drive cloning: when it is allowed and how it is done
      10 xp
    • After imaging: checks, join, and closing the ticket
      10 xp
  • Quiz 1, Certification
    1Lessons ·
    • Week 1 Certification