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Start here
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Processes
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Badging, tailgating, and visitors
- Quiz
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Building and lab access gates
- Quiz
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Lab walkthroughs in Enablon
- Quiz
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The ADO GLS queue
- Quiz
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SLAs by urgency and Zero Lag priority
- Quiz
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Ticket hygiene
- Quiz
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Handoff
- Quiz
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Escalation
- Quiz
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Networking requests with Infra
- Quiz
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Partner communication
- Quiz
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Reading a credential in Azure Key Vault
- Quiz
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Creating a Logistics ticket
- Quiz
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Lab Safety
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Lab Safety: the required trainings
- Quiz
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Lab Safety: electrical hazards
- Quiz
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ESD handling
- Quiz
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PPE matrix
- Quiz
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Lab Safety: chemicals, fire, spills and eyewash
- Quiz
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Lab Safety: tools, ladders, housekeeping and handling
- Quiz
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Moving servers and components
- Quiz
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ServerLIFT SL-350X
- Quiz
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Lab Safety: emergency response and working alone
- Quiz
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How lab safety is governed
- Quiz
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Recognize, stop, and escalate
- Quiz
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Tools
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Royal TS setup
- Quiz
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PuTTY as the approved backup
- Quiz
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WCSCLI syntax and safe workflow
- Quiz
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Everyday commands
- Quiz
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Hardware
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Rack types and components
- Quiz
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Where the Rack Manager sits
- Quiz
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Cooling: the heat path, air versus liquid
- Quiz
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Rack airflow: blanking panels and recirculation
- Quiz
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Lab thermal limits and aisles
- Quiz
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Server general layout
- Quiz
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DC-SCM
- Quiz
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Firmware
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Which component runs which firmware
- Quiz
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Intro to firmware
- Quiz
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In-band versus out-of-band updates
- Quiz
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Flashing the rack manager's own image
- Quiz
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Firmware names, recipes and the component map
- Quiz
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Flashing server firmware over the RM: paths, order, verify
- Quiz
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Imaging
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Choosing an imaging method, and the pre-flight
- Quiz
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MECM: how the plan of record works
- Quiz
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Foreman: network boot by request
- Quiz
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USB boot media with Rufus, and the manual install
- Quiz
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UnattendWizard and LabMOS over serial
- Quiz
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Drive cloning: when it is allowed and how it is done
- Quiz
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After imaging: checks, join, and closing the ticket
- Quiz
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Quiz 1, Certification
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Week 1 Certification
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